Return & Refund Policy

All return, exchange, and maintenance transactions require the presence of the original invoice.
The customer has the right to a refund within 7 days of purchase, provided that the items are not delivered.
The customer has the right to exchange purchased items within 14 days of purchase, provided that the items are not delivered, with the exception of special orders.
Customers can't return or exchange bed sheets, pillow cases, mattresses, accessories, or carpets.
Exchanged or refunded items don't get additional days from the original invoice date for return of exchange.
The invoice should be paid in full within 7 days from the purchase date. In the event of exceeding this period, the invoice will be cancelled and the amount will be converted into store credit.
For special orders, the customer has to pay at least 50% of the down payment and has the right to cancel if the order is delayed.
The refund amount is paid back up to 7 working days from the request date, as long as items are not delivered or received and the request follows the company's terms and conditions.
Products purchased via auction cannot be returned or exchanged.
In the event that an incorrect price, stock availability, dimension, description, or image is listed on a product, Al Rugaib Furniture has the right to reject or cancel any order purchased or submitted for that product.

Accessories:

Warranty and After Sales Services:

The company offers free maintenance (doesn’t include overuse) identified by our specialist for all purchases as per the manufacturer's warranty rules.
The company offers a price guarantee policy for all purchases during the first 14 days of purchase by refunding the difference. The customer has to show all supporting documents. Note: The policy doesn't include direct purchases from suppliers or distributors.
During promotions, the company offer discounts in the form of credit for invoices that were issued in the last 14 days.
In the event of failure of fulfillment, the customer has the right to refund the invoice without additional compensation.
Products purchased from auctions are not covered by the warranty.
Outdoor sets are warranted for a period of one (1) year from the date of original purchase.

Maintenance Request:

Under the circumstance a customer requests the furniture to be picked-up and sent for maintenance service, there is an initial fee of SAR 150 up to SAR 500 depending on the location, to be paid beforehand for the pick-up services.
A link will be sent to the customer to process the payment and request a maintenance service.

Mattresses:

The customer is allowed to receive a refund from Bedgear mattresses as store credit in their wallet.

How to Submit a Return Request

If you wish to submit a return or exchange request, please contact us through one of the following methods:

📞 Phone: +966 920002540

You may also submit your request through our Refund page at the link below:
https://store.ashley.sa/pages/refund

Our team will respond to your request within 21 business days.

Your cart is empty