Return & Refund Policy

Return and Exchange Policy:

  1. All return, exchange, and maintenance transactions require the presence of the original invoice.
  2. The customer has the right to a refund within 7 days of purchase, provided that the items are not delivered.
  3. The customer has the right to exchange purchased items within 14 days of purchase, provided that the items are not delivered, with the exception of special orders.
  4. Customers can't return or exchange bed sheets, pillow cases, mattresses, accessories, or carpets.
  5. Exchanged or refunded items don't get additional days from the original invoice date for return of exchange.
  6. The invoice should be paid in full within 7 days from the purchase date. In the event of exceeding this period, the invoice will be cancelled and the amount will be converted into store credit.
  7. For special orders, the customer has to pay at least 50% of the down payment and has the right to cancel if the order is delayed.
  8. The refund amount is paid back up to 7 working days from the request date, as long as items are not delivered or received and the request follows the company's terms and conditions.
  9. Products purchased via auction cannot be returned or exchanged.
  10. In the event that an incorrect price, stock availability, dimension, description, or image is listed on a product, Al Rugaib Furniture has the right to reject or cancel any order purchased or submitted for that product.


  • There is no warranty on accessories.